By using this website, you agree to the collection and use of your information as described here. The electronic health record practice described on the published site follows HIPAA for clinical information. This website form does not store messages.
Information we collect
We may collect information when you visit this website, browse, make a purchase, create an account, or use our services.
Personal information
- Contact details such as name, email, phone, and mailing or delivery address
- Account information, if you create one, including a username, hashed password, order history, and preferences
- Order and billing details needed to fulfill a request
- Payment metadata such as method, last four digits, transaction ID, and billing address. Full card numbers are not stored on our servers
- Messages, inquiries, and support correspondence
- Limited health-related details only when you provide them and they are needed for a requested service
- Professional details such as job title and company for business inquiries
Technical information
- IP address, browser, device, operating system, and device identifiers
- Pages visited, time on page, search terms, and links clicked
- General location derived from an IP address
- Cookies, web beacons, and similar tracking data
How we use your information
We process information based on your consent, performance of a contract, legal obligations, and legitimate interests such as operating the site, improving it, and preventing fraud.
Purposes
- Respond to inquiries and provide the service you requested
- Process orders, payments, and delivery where a purchase is involved
- Send service messages such as confirmations and account updates
- Send marketing only with your consent
- Protect the website, detect fraud, and meet legal duties
- Understand how the site is used so we can improve it
Cookies and tracking
Cookies may be essential for the site to function, or used for performance, marketing, and remembering preferences. Third-party tools may include analytics, advertising, support, and payment services.
On a first visit you can choose non-essential cookies. You can also change this later in your browser. California residents can opt out of sale or sharing through the Do Not Sell or Share page.
Sharing your information
We do not sell or rent personal information for money. We may share it with service providers who host the site, process payments, deliver orders, provide support, or measure performance, and with professional advisors. We may also disclose information when the law requires it, to protect people, or as part of a merger or sale of assets.
Information may be processed outside your country, including where service providers operate. Transfers use access controls, encryption in transit, and contracts with those providers.
Payments, security, and sensitive information
Payments are handled by third-party processors that follow the Payment Card Industry Data Security Standard. We do not store full credit card numbers.
Safeguards include encrypted transmission, access controls, security updates, staff training, and incident response. Health-related information, when provided, receives additional access limits. No internet transmission is completely secure.
Sensitive information such as health details is collected only with explicit consent, only when needed for the service you asked for, and only for as long as that purpose and the law require.
How long we keep information
Order records are kept for fulfillment, support, and tax or accounting duties. Account information stays while an account is active and for a reasonable period after. Marketing records stay until you opt out. When information is no longer needed, we delete, anonymize, or destroy it.
Your rights
Depending on where you live, you may request access, correction, deletion, restriction, or a portable copy of your information, object to certain uses, and withdraw consent. Marketing email includes an unsubscribe link.
California residents also have CPRA rights to know, delete, correct, and opt out of sale or sharing for cross-context advertising. We do not sell personal information for money. Sharing identifiers such as an IP address or cookie with analytics or advertising partners may count as sharing under that law. We will not discriminate against you for using these rights.
Children
This website is not directed to children under 13, and we do not knowingly collect their personal information without parental consent. If we learn that we have done so, we will delete it.
If something goes wrong
If a breach is likely to risk your rights, we will notify affected people and regulators within the time the law requires, contain the incident, and explain what happened.
Changes and contact
We may update this notice. The revised version will be posted here with a new date. Significant changes will be called out, and consent will be requested where the law requires it.
